Susanpronko.com (the “Site”) is owned and operated by SuPro Creations, LLC (“COMPANY,” “we” or “us”).These Terms of Sale apply to all offers made by susanpronko.com, all orders placed by you and all agreements concluded between us in relation to the products and services offered on this website.
Return Rights
We are committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.
If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to returns@susanpronko.com. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed.
To return your item(s) please pack them in the original tube or box if not damaged. Be sure to specify the reason for the return and what action you would like us to take: replacement or refund. We strongly encourage you to return your item via a trackable method.
Pricing
Notwithstanding the product prices shown on the Site, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items shown on the Site may be mispriced as a result of price changes that are implemented at or about the time of your visit to the Site. However, we do not charge your credit card until after your order has entered the shipping process. If an item’s correct price is higher than our stated price, your sole recourse is cancellation of your order.
Acceptance of Order
We reserve the right to refuse or cancel any order. In such event your sole recourse shall be the return of amounts paid by you related to such order (if any).
Sales Tax
Items shipped to destinations in the state of Virginia are subject to Virginia sales tax. We are not required, and do not collect sales or use taxes for any other state or province. Purchaser is responsible for paying all taxes to their respective municipalities if required.
Product Descriptions
We attempt to describe our products offered as accurately as possible. However, we do not warrant that product descriptions or other content of the Site are 100% accurate, complete, reliable, current or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a conforming replacement, refund or credit.
Applicable Law
The offers by the Site, your orders, and the agreements between us for the delivery of our services and products are subject to the laws of the State of Virginia. The state or federal courts located in Loudoun County, Virginia will have exclusive jurisdiction to settle any dispute between us in relation to our products or services.
Modification And Severability
We reserve the right to make changes to the Site, our policies, our Terms of Use and these Terms of Sale at any time and in our sole discretion. Therefore, it is beneficial for you to review our policies, terms and conditions each time you visit the Site. Your continued use of the Site after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.
Contact us
If you ever have any questions regarding our terms of sale please contact our customer support team.
Updated August 24, 2014